Return & Exchange
All TC Evolution Products that arrived defective or believe to be defective can be returned if they are in new and unused re-saleable condition. No exceptions! If you believe your product is defective, please contact us immediately via the contact us page, do not open the package. If you changed your mind about your purchase and wish to return the products for a refund, please note there will be a 15% restocking fee and the original cost of shipping will not be refunded.
If items that are believed to be defective are of other manufactures (ex: Pokémon International, BCW Supplies…etc.) Please contact the manufacture directly with your issue.
Warranties on Products
Warranties on products will be handled on a case-by-case basis. Please note that we use the highest-grade aluminum possible to produce our Battle Damage Dice in working with state-of-the-art CNC machining factory.
When in contacting our company in regard to possible warranty on your product, please provide details such as name and order number. Please also show respect in your email communications. Emails that start with degrading and disrespectful statements will be ignored with no response. We believe in the golden rule of “treating others as how we like to be treated” and we ask the customers to do likewise. Emails with vague or incomplete information will only delay our effectiveness to provide customer service to you.
Please contact us for all warranty requests.